Introduction
We are Lago Homecare Limited ("Lago Homecare Limited" / "We" / "Our" / "Us"), a company incorporated in England and Wales. Our company number is 14974156 and our registered address is:
Second Floor Offices
62-64 High Street
Yarm
Stockton On Tees
TS15 9AH.
This is Lago Homecare’s Privacy Notice.
We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) and the UK Data Protection Act 2018 (“UK DPA”) unless and until the UK GDPR and the UK DPA are no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the UK DPA (together “Data Protection Legislation”).
This Privacy Notice together with our Cookie Policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting our website at https://lagohomecare.uk/ (“Website”) you are accepting and consenting to the practices described in this Privacy Notice. If you do not consent, please do not submit any personal data to us.
As part of the services we offer, we are required to process personal data about our staff, our service users and, in some instances, the friends or relatives of our service users and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this Privacy Notice. It also explains your rights when it comes to your data.
If you have any concerns or questions please contact our Data Protection Officer:
Ian Cameron
Offices 3&4 (Second Floor)
62-64 High Street
Yarm
Stockton-on-Tees
TS15 9AH
P: 01642 287154
M: 07707 149253
Service Users
What data do we have?
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:
· Your basic details and contact information e.g. your name, address, date of birth and next of kin.
· Your financial details e.g. details of how you pay us for your care or your funding arrangements.
We also record the following data which is classified as “special category”:
· Health and social care data about you, which might include both your physical and mental health data.
· We may also record data about your race, ethnic origin, sexual orientation or religion.
Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because:
· We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
We process your special category data because:
· It is necessary due to social security and social protection law (generally this would be in safeguarding instances).
· It is necessary for us to provide and manage care and support services.
· We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
Common law duty of confidentiality
In our use of health and care information, we satisfy the common law duty of confidentiality because:
· You have provided us with your consent (either implicitly to provide you with care, or explicitly for other uses).
· We have a legal requirement to collect, share and use the data.
· The public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime).
Where do we process your data?
So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:
1. You or your legal representative(s); and / or
2. Third parties.
We may do this face to face, via phone, via email, via our website, via post, via application forms, and via mobile phone applications.
Third parties are organisations we might lawfully share your data with. These include:
· Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals.
· The Local Authority.
· Your family or friends – with your permission.
· Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC.
· The police or other law enforcement agencies if we have to by law or court order.
National Data Opt-Out
We review our data processing on an annual basis to assess if the national data opt-out applies. This is recorded in our Record of Processing Activities. All new processing is assessed to see if the national data opt-out applies.
If any data processing falls within scope of the National Data Opt-Out we use MESH to check if any of our service users have opted out of their data being used for this purpose.
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review all of the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find out more information at https://www.nhs.uk/your-nhs-data-matters/
Family / Friends
What data do we have?
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:
· Your basic details and contact information e.g. your name and address.
Why do we have this data?
By law, we need to have a lawful basis for processing your personal data.
We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
Where do we process your data?
So that we can provide high quality care and support we need specific data. This is collected from or shared with:
1. You or your legal representative(s); and / or
2. Third parties.
We do this face to face, via phone, via email, via our website, via post, via application forms, and via mobile phone applications.
Third parties are organisations we have a legal reason to share your data with. These may include:
· Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, and other health and care professionals.
· The Local Authority.
· The police or other law enforcement agencies if we have to by law or court order.
How do we store your personal information?
Your information is securely stored for the time periods specified in our Data Retention Schedule. Please contact us for a copy.
We will then dispose of the information as recommended by the Records Management Code. For example we will securely dispose of your information by shredding paper records, wiping hard drives to legal standards of destruction, and securely deleting information from our internal systems.
Our Website
In order to provide you with the best experience while using our website, we process some data about you. Please also refer to our Cookie Policy.
What data do we have?
There are certain features on our website that mean that we hold personal information about people who access and use it. As a result, we may process the following types of data:
· Your basic details and contact information e.g. your name, age, address, phone number, and email address.
We also record the following data which is classified as “special category”:
· Health and social care data about you, which might include both your physical and mental health data.
Why do we have this data?
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data. The features on our website are designed to allow you to contact us and register your interest in our services.
We process your data because:
· We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.
We process your special category data because:
· It is necessary due to social security and social protection law (generally this would be in safeguarding instances).
· It is necessary for us to provide and manage care and support services.
· We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
Where do we process your data?
So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:
1. You or your legal representative(s); and / or
2. Third parties.
We may do this face to face, via phone, via email, via our website, via post, via application forms, and via mobile phone applications.
Third parties are organisations we might lawfully share your data with. These include:
· Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals.
· The Local Authority.
· Your family or friends – with your permission.
· Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC.
· The police or other law enforcement agencies if we have to by law or court order.
Your rights
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
1. You have the right to request a copy of all of the data we keep about you.
2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request.
3. You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. Please contact us for a copy of our Data Retention Schedule.
4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time by contacting us.
6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
You are not normally required to pay any charge for exercising your rights. If the administrative costs of complying with a request is judged to be manifestly unfounded or excessive, or if you request further copies of your data, we are able to charge you a reasonable fee.
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately.
We will always respond to your request as soon as possible and at the latest within one month.
If you would like to complain about how we have dealt with your request, please contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us/
This notice was last updated on 12th March 2024.